Helpful info for our guests

at Vienna's most central

Bathrobe

A bathrobe can be found in your wardrobe for use during your stay. You may also purchase one at the reception desk (EUR 45.00).

ATM

The nearest ATM is directly across the hotel entrance on Jasomirgottstrasse.

Bar and Café

Our bar >ara_gall<, which is open to the public, is located on the Beletage (first floor). Opening hours: 12 pm to 10 pm daily. Please note the bar closes from mid-July to mid-August for summer holiday.

Business corner

Our business corner in the hotel lobby is available to you free of charge if you want to check your emails using Internet Explorer or to print documents.

Checking in

You can check into your room from 3 pm on the day of arrival. If you arrive before this time, we will be happy to store your luggage and will make every effort to prepare the room as fast as possible!

Checking out

You may use your room until 11 am on the day of departure. Should you require your room after this time, please contact the reception desk immediately. If you wish to depart later, we will be happy to store your luggage. The luggage service can be contacted at extension 715 (internal call).

Early checkout

If you depart before 6:30 am, we will be happy to offer you a breakfast snack in the lobby. Please inform the reception desk by 8 pm on the day before departure.

Late checkout

We offer you the option of extending your stay by several hours at a reasonable rate. Subject to availability, you may extend your stay until 2 pm, 4 pm or 6 pm on the day of departure.

Surcharge for late checkout (per room):

  • Until 2:00 pm: EUR 29.00
  • Until 4:00 pm: EUR 49.00
  • Until 6:00 pm: EUR 69.00

Please notify the reception desk of your request for a late checkout at least one day before your departure.

Breakfast buffet

Our sumptuous breakfast buffet with seasonal specialities is served daily between 6:30 am and 11 am in the bar >ara_gall< on the Beletage (first floor).

We would also be pleased to serve you breakfast in your room between 7:00 am and 10:30 am. Please see our breakfast offer in the hotel portfolio under the TV (service charge EUR 5.00). To order, please contact our Service Team at extension 738 (internal call). We ask for your patience if there should be a slight delay due to high demand.

Luggage storage

Your luggage can be stored in our storage room free of charge. Please contact the reception desk at extension 715 (internal call).

GRANDER water

We use only GRANDER water in the entire hotel. The water is revitalised by a magnet, which makes it refreshing and softer, and gives it a finer taste and health benefits. GRANDER water also facilitates housekeeping, since its improved solubility strength saves detergents and cleaning agents and benefits the environment. Current values: pH 7.91, nitrate 6.0 on average (source: Vienna municipality, 26.09.2013).
 

Liability

Please note that the hotel accepts no liability for valuables left in the rooms.

Harmonisation

Our housekeeping department regularly harmonises the hotel. The rooms and guest areas are ceremonially cleansed with sagebrush smoke. This is based on Ayurvedic medicine, according to which sagebrush has soothing, relaxing and cleansing properties - for the mind and for the soul. This cleansing re-energises and creates a pleasant, invigorating atmosphere.

Internet 

All guest rooms and public areas of the hotel are equipped with free high-speed Wi-Fi. Please ask the reception desk for the password, then connect your device with the Wi-Fi network "hotelwlan" and enter the password.

Air conditioning

All guest rooms are equipped with air conditioning, which can be individually adjusted to your preferences year-round. The cooling function requires an outside temperature of at least 12°C. The integrated air humidification (automatically set to 45% humidity) operates year-round. Please note: when you open the window, the air conditioning will be automatically deactivated. It can also be used to heat the room, provided the outside temperature is below 19°C during the day and 16°C at night. Bathroom floors are heated year-round, although the heating is reduced when outside temperatures are high.

Credit card

When you book a room, our hotel will pre-authorise your credit card for the first night. When you check in, a new authorisation will be made for the cost of your entire stay plus EUR 70 for any additional costs. This additional amount will be released again when you check out, if the room has been left in a satisfactory condition.

Minibar

All guest rooms are equipped with a minibar that is restocked daily. The offered items are charged, and a price list is available in every room.

Smoking

All our guest rooms are non-smoking. In the "Gelber Salon" on the Beletage (first floor), there is a serviced smoking area with tables and comfortable chairs. From 6.30 am to 10.00 pm daily.

(No service during the summer holiday from mid-July to mid-August, including smoking area).

Cancellation policies

Cancellations are free until 6:00 pm one day prior to arrival.

If a room is cancelled after this time or not occupied (no-show), the hotel may charge the booking party 100% of the price quoted (= all nights including breakfast booked). In the event of early departure, the remaining nights will be charged.

For "non-refundable bookings", a refund is not possible if the booking is cancelled or changed, or if the room is not occupied.

Parking in a short-term parking zone

The short-term parking regulation (Mon - Fri 9.00 am - 10.00 pm) is very strictly enforced in the entire first municipal district of Vienna ("1. Wiener Gemeindebezirk," known as "1010 Wien"). However, stopping in front of the hotel entrance for loading and unloading is permitted.

Valet parking service

We will be happy to arrange a garage space for you. This valet service incurs a daily charge of EUR 35, which includes one collection and delivery of your vehicle from and to the hotel. Additional deliveries and collections incur additional costs. Please consider the waiting period for your vehicle to be delivered by the valet service (approx. 30 minutes). Please note that the valet parking service is only available between 7:00 am and 11:00 pm.

If you arrive earlier or later, please let us know in advance.

Washing and ironing service

This service is available to you daily. You will find the price list and laundry bag in your wardrobe. The surcharge for weekend and holiday service is 50% of the normal rate. If you hand over your laundry by 9:00 am, your cleaned clothes will be returned to in the evening on the same day. Laundry that is passed after 09:00 am will be returned the following day. Please contact the reception desk for this service. Please note that the hotel will accept no liability for defective or lost clothing.

Ironing clothes in the guest rooms is against the law. Guests have the possiblity to iron in a separate room next to the reception desk.

Wakeup call

For a personal wake-up call, please contact the reception desk at extension 715 (from inside the hotel).

Wien-Karte ("Vienna Card" for public transport and discounts)

The Wien-Karte entitles you to use the U-Bahn, bus and tramlines to explore the city, and to obtain discounts to a number of attractions for a 72-hour period. The pass includes discounts for guided tours, shopping and other benefits. The Wien-Karte is available at the reception desk.

For each Wien-Karte, you may take a child up to the age of 15 with you on public transport (identification required!). In museums, and at other attractions, please ask for admission rates and special offers for children.

Room safe

Using a code (option 1): To lock the safe, enter your personal 6-digit code and then press #. The safe will lock automatically. To open it again, re-enter your personal code and confirm by pressing #. The safe will open automatically.

With your credit card (option 2): You have the option of locking and opening your room safe with your credit card (ATM card). To use this option, swipe your card through the slot as shown by the illustration.

Internal dimensions of the safe: H 25 cm / W 36 cm / D 34 cm.

Room service

Our room service is at your disposal from 7:00 am to 9:30 pm daily on extension 738 (from inside the hotel). The service surcharge is EUR 5.00 per order. Please note that no room service is offered during our bar >ara_gall<’s summer holiday (from mid-July to mid August).

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